Frequently asked questions
No, we do not demand the registration. However, if you register on our service, you will automatically become the participant of the cumulative discount program and the referral program.
You should choose the exchange direction and fill in an exchange order. Click Exchange button and follow the instructions available on the confirmation panel of the exchange request. If you have any questions during the exchange process, please, contact the operator via online help.
While making an order you will receive careful instructions explaining what kind of payment purpose should be specified when making a payment. If this note is not specified, we reserve the right to return the amount to the requisite details you specified in the order. The procedure can take up to 6 days. All fees are charged are laid on the client.
While making any exchange, the registered user already participates in the formation of his/her cumulative discount. After reaching any of the stages of our Loyalty program, You get a coefficient applied to the formation of the favorable exchange rate working for you under the every exchange thereafter. That means that every your exchange is now discounted. You can find the detailed information after the registration in your Personal Account.
Bitcoin exchange operations occur only after receiving at least 1 confirmation from the system. Ethereum exchange ones occur only after receiving at least 2 confirmations from the system.
Transfers in Bitcoin system may keep the status of “Unconfirmed Transaction” for a long time. Typically, this happens due to the fact that one of the operations does not process. According to the rules of Bitcoin network such a problematic transfer is attached to another block and then is processed according to the standard procedure. If this does not happen, the funds are returned to the sender within 1-7 days. Unfortunately, our exchange service doesn’t have an influence on the processing speed of such transfers. After being deposited or returned to the sender the issue with the application will be resolved by its completion or cancellation with the return of all monetary obligations of each party if such payment is delayed for a rather long period of time. The decision is taken towards each case separately.
If you have already came across the order you are not able to cancel the exchange. You can make a reverse exchange operation but in this case all fees are covered by the cutomer.
Unfortunately, can’t refund your funds. The only thing that we can do is to provide the requisite details where the funds were forwarded. Be careful while entering data!
I was contacted via Skype and offered to make an exchange at a profitable rate on your behalf. Is this possible?
We do not make exchanges via Skype, phone, mail or other means of communication. Any exchange on our service is made according to the strict procedure of preparing an order on the website. All the contacts regdrding the orders go via online help chat room.
Yes, it is possible. You need to contact the operator via the online help and discuss the details of the exchange within the working hours. We will try to provide our reserves with the necessary means for your operation. You can also leave a request on the site to monitor the reserve. A notification will be sent to your e-mail as soon as we have the amount needed.
If you have any questions that are not answered on this page, please, write us via online help chat room. The operator will answer ASAP.